A recent study by Forrester Research suggests that 92% of business leaders have "customer experience improvement" as a key strategic initiative. Despite the opportunity businesses have to differentiate themselves from their competition through the experiences in which their products and services are delivered, a number of studies suggest customer satisfaction (not to mention customer engagement and loyalty) are on the decline. For the past several years, Dr. Michelli has worked with senior leaders at Mercedes-Benz USA to chronical their successful transformation to deliver customer experiences in keeping with the brand's promise to be the "best or nothing."
For more videos
http://www.youtube.com/user/milemadin...
- Follow Us on
https://www.facebook.com/milemadinah
https://plus.google.com/+MileMadinah
http://www.linkedin.com/company/milem...
Google+
https://plus.google.com/+MileMadinah
http://www.instagram.com/mile_madinah
Register For Free Live Webinar:
http://community.mile.org/index.php/m...
How to Deliver the Mercedes Benz Customer Experience | Dr Joseph A Michelli | |
| 1 Likes | 1 Dislikes |
| 101 views views | 3,625 followers |
| Education | Upload TimePublished on 20 Jan 2016 |
Không có nhận xét nào:
Đăng nhận xét