A recent study by Forrester analysis suggests that ninety two of business leaders have "customer expertise improvement" as a key strategic initiative. Despite the chance businesses got to differentiate themselves from their competition through the experiences within which their merchandise and services square measure delivered, variety of studies recommend client satisfaction (not to say client engagement and loyalty) square measure on the decline. For the past many years, Dr. Michelli has worked with senior leaders at Mercedes-Benz USA to chronical their booming transformation to deliver client experiences to keep with the brand's promise to be the "best or nothing."
For more videos
http://www.youtube.com/user/milemadin...
- Follow Us on
https://www.facebook.com/milemadinah
https://plus.google.com/+MileMadinah
http://www.linkedin.com/company/milem...
Google+
https://plus.google.com/+MileMadinah
http://www.instagram.com/mile_madinah
For Free Webinar:
community.mile.org
Empower Customer Leadership | Dr Joseph A Michelli | |
| 0 Likes | 0 Dislikes |
| 11 views views | 3,625 followers |
| Education | Upload TimePublished on 27 Jan 2016 |
Không có nhận xét nào:
Đăng nhận xét